Iris is provided by Crown Student Consultancy (CSC) UK Ltd, trading as Ferrolo (company number 14324057, registered in England and Wales, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, registered with the Information Commissioner’s Office under ZC265399).

We refer to ourselves as “we”, “us” and “our”, and to you, the person using Iris, as “you”. Questions about these terms go to iris@ferrolo.com.

1. These terms

These terms are the agreement between you and us. They apply from the moment you create an account or start using Iris on the web or in one of our apps, whichever comes first.

Our privacy policy, acceptable use policy, end user licence and cookie notice form part of these terms. If they conflict, the privacy policy wins on personal data, then these terms, then the rest.

If you don’t agree to these terms, please don’t use Iris.

2. Who can use Iris

You must be 18 or over to use Iris. You must give us accurate details when you sign up and keep them up to date.

Iris is a personal service. Your account is for you alone. If you use Iris for your work, for example by connecting a work email account, you are responsible for making sure your employer allows it.

3. Access and availability

We decide who can use Iris and may limit access. We keep improving Iris, so features may change or be removed, and parts of it may sometimes be slow or unavailable. We will tell you before anything you use becomes paid.

4. Your account

Keep your sign-in details secret. You are responsible for what happens under your account. Tell us straight away at iris@ferrolo.com if you think someone else has used it.

We may refuse or close an account where we reasonably believe the details are false or the account is being used in breach of these terms.

5. Using Iris

While these terms apply, we give you a personal, non-exclusive, non-transferable right to use Iris for your own purposes. You must follow our acceptable use policy. In particular, you must not copy, resell or reverse engineer Iris, or use it to build a competing product.

6. Your content

“Your content” means what you put into Iris, such as messages, voice, files and information from accounts you connect, and what Iris produces for you. You keep ownership of your content.

You give us permission to store, copy, process and display your content only as needed to provide Iris to you, keep it secure, support you and fix problems. This permission ends when your content is deleted, except for copies in backups, which expire on their normal cycle.

We do not use your content to train artificial intelligence models, and we do not sell it. Our people do not look at your conversations unless you ask us to, it is needed to investigate abuse or a technical problem, or the law requires it.

You are responsible for having the right to share what you put into Iris, including information about other people.

7. Memory

Iris saves notes about things you tell it so it can be useful later. You can see what it has saved, correct it and delete it. When you delete a note, Iris stops using it straight away, and we remove it from our systems as our privacy policy describes.

8. Connected accounts and actions

You can connect other services to Iris, such as Gmail, Google Calendar and Google Drive. By connecting one, you allow Iris to access it on your behalf to do what you ask. You can disconnect it at any time.

Iris shows you anything that will leave your hands, such as an email it would send or a calendar change other people will see, and waits for your approval. Check these carefully before approving. Once you approve an action, it is your action, and we cannot always undo it.

Connected services are run by other companies under their own terms. We are not responsible for them, for their availability, or for changes they make that affect how Iris can use them.

9. Goals, automations and notifications

When you give Iris a goal or set up an automation, it works on it in the background and notifies you. Background work can be delayed, interrupted or fail, for example if a website changes or a connected service is unavailable. Do not rely on Iris for anything time-critical or safety-critical, such as medication reminders or emergency alerts.

10. AI output can be wrong

Iris uses artificial intelligence. Its answers can be incorrect, incomplete, out of date or stated with more confidence than they deserve. You are responsible for the decisions you make using Iris, and for checking anything important before you rely on it. Read why Iris can be wrong.

Nothing Iris says is medical, legal, financial or other professional advice.

11. Prices and payment

If any part of Iris costs money, we will show you the price, what it includes and how you will be billed before you pay. Prices include VAT where it applies.

Paid plans renew automatically at the end of each period until you cancel. You can cancel at any time, and your plan will keep working until the end of the period you have paid for.

If you buy a plan directly from us, you have 14 days from the purchase to change your mind. If you cancel in that time we will refund you, minus a fair amount for the time you have already used.

If you pay through an app store, that store handles billing, cancellation and refunds under its own terms.

12. Changes to Iris

We continually improve Iris, and we may add, change or remove features. If we make a change that significantly reduces what you get from a plan you have paid for, we will tell you in advance where we can, and you may cancel and receive a refund for the unused part of your current period.

13. Ending these terms

You can stop using Iris and close your account at any time by contacting us at iris@ferrolo.com.

We may suspend or close your account straight away if you seriously or repeatedly break these terms, if you put Iris or other people at risk, or if the law requires it. We may also end the service, or your access to it, for any other reason by giving you at least 30 days’ notice, and we will refund anything you have paid in advance for the period after it ends.

When your account closes, we delete your account data within 90 days, except where the law requires us to keep it. Copies in backups are deleted as the backups expire.

14. Our intellectual property and your feedback

We and our licensors own Iris, including its software, designs and trade marks. Nothing in these terms transfers any of it to you.

If you send us suggestions or feedback, we may use them freely without any obligation to you.

15. Our responsibility to you

We will provide Iris with reasonable care and skill.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure or our negligence. We are not responsible for loss or damage that is not foreseeable.

If defective digital content we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. We are not liable for damage you could have avoided by following our advice to apply an update we offered for free, or by meeting the minimum system requirements we told you about.

Iris is for personal use. If you use it for business purposes, we are not liable to you for any loss of profit, business, revenue or opportunity.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Subject to that, and where the law allows, our total liability to you is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, and £100.

16. Your legal rights

Nothing in these terms affects your legal rights as a consumer. For more about your rights, contact your local Citizens Advice.

17. Changes to these terms

We may update these terms. If a change is significant, we will tell you by email or in the app before it takes effect. If you don’t accept the change, you can close your account before then. The date at the top of this page shows when these terms last changed.

18. Complaints and disputes

If you have a complaint, please tell us first at iris@ferrolo.com. We will try to resolve it quickly.

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

19. General

We may transfer our rights and obligations under these terms to another organisation, for example if our business is sold. We will tell you if this happens and make sure the transfer does not reduce your rights. You may not transfer your rights under these terms without our written consent.

We are not responsible for delays or failures caused by events outside our reasonable control.

If a court finds part of these terms unenforceable, the rest still applies. If we delay enforcing a right, we can still enforce it later. No one other than you and us has any right to enforce these terms.

Terms of service